Shipping policy
Shipping Policy
At NOVA TRADER LLC, we provide clear information about order processing, shipping, and delivery times. Shipping availability and delivery times may vary depending on the destination and the shipping options available when an order is placed.
Free Standard Shipping
We offer free standard shipping on all orders.
Order Cut-Off Time
Orders placed before 5:00 PM Mountain Time (US & Canada), Monday through Friday, are generally processed on the same business day.
Orders placed after 5:00 PM Mountain Time are generally processed on the next business day.
Orders placed on weekends or U.S. holidays are generally processed on the next business day.
Order Processing
After payment has been successfully verified, orders generally take 1–3 business days to process before shipment.
Processing includes order verification, payment verification, order preparation, packing, and dispatch.
Delivery Time
After an order has been shipped, delivery generally takes up to 7 business days.
Delivery times may vary depending on the destination, carrier, and transportation method.
Estimated Total Delivery Time
The estimated total delivery time is up to 10 business days, including order processing and shipping.
This includes:
Order Processing: 1–3 business days
Delivery After Shipment: Up to 7 business days
These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, holidays, weather, and other transportation-related circumstances.
Tracking Information
When tracking information is available, it will be provided in the shipping confirmation email after the order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Incorrect or incomplete shipping information may cause delivery delays or prevent successful delivery.
Shipping Delays
Delivery may take longer than the estimated delivery time due to weather conditions, holidays, high shipping volumes, carrier delays, transportation issues, or other unexpected circumstances.
If your order has not arrived within the estimated delivery time, please contact our customer support team with your order number so we can check the shipment status and assist you.
Lost or Damaged Orders
If your order is lost during transit or arrives damaged, please contact us at:
Email: support@novatraderllc.com
Phone: +1 720-798-9737
Please include your order number and any relevant shipping information so we can review the issue.
Business Days
For order processing purposes, business days generally mean Monday through Friday, excluding applicable U.S. holidays.
Returns and Refunds
For information about returns, refunds, and order cancellations, please review our Return and Refund Policy.
CONTACT INFORMATION
Business Name: Nova Trader LLC
Business Adress:
1500 N GRANT STE 5490
DENVER CO 80203
US
Phone Number: +1 7207989737
Email : support@novatraderllc.com
Company Number:
20261927599