Refund policy
Refund Policy
NOVA TRADER LLC provides customers with clear information about the return and refund process for eligible orders placed through our online store. This policy explains the conditions for returns, how to submit a return request, refund processing, and order cancellations.
30-Day Return Period
Customers may request a return within 30 days from the date their order is delivered.
Return requests made after 30 days may not be accepted, unless a longer return period is required by applicable law.
Eligibility Criteria for Returns
Customers may request a return within 30 days of receiving their order.
Returned items should be in their original condition and must not have damage caused by misuse, improper handling, or use beyond their intended purpose.
Once the returned item is received, it may be reviewed to confirm that it meets the return requirements.
Making a Return Request
Please contact our customer support team before sending any product back. This allows us to review your request and provide the appropriate return instructions.
Contact Information
Email: support@novatraderllc.com
Phone: +1 720-798-9737
To help us review your return request, please provide the following information:
Order number
Name used when placing the order
Email address used at checkout
Reason for the return
Photos of the product, if applicable
After receiving your request, we will review the information provided and send you the return instructions that apply to your order.
Return Shipping Instructions
Return shipping instructions will be provided after your return request has been reviewed.
Please do not send a returned product to any address unless our customer support team has provided the address or instructed you to do so.
Refunds
After the returned product has been received and reviewed, we will provide an update regarding the refund.
If the return is approved, the refund will be issued to the original payment method used for the purchase, generally within 5–7 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Products
If you receive a product that arrives damaged, has a defect, or is different from the item you ordered, please contact our customer support team as soon as possible after delivery.
Providing your order number and, where applicable, clear photos showing the issue can help us review the matter and provide the next steps.
Order Cancellation Policy
If you need to cancel an order, please contact our customer support team as soon as possible after placing the order.
An order may be cancelled if it has not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this Return and Refund Policy.
CONTACT INFORMATION
Business Name: Nova Trader LLC
Business Adress:
1500 N GRANT STE 5490
DENVER CO 80203
US
Phone Number: +1 7207989737
Email : support@novatraderllc.com
Company Number:
20261927599